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About Us

This web site is owned and operated by Ocean Training who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Ocean Training
Registered Office : 8 Shepherds Way, Northleach, Cheltenham, GL543ED UK

Phone: 01772 875418

Email: enquiries@oceantraining.com

Company number: 3253008 Registered in England
Registered Office: Kenton House, Oxford Street, Moreton-in-Marsh, Gloucestershire, GL56 0LA

Copyright - all Ocean Training Products are protected by International Copyright Laws.

Ocean Training Ltd and its associated companies, have developed software over many years and this software is controlled and operated by Ocean Training Ltd. All content and materials within the software, including, but not limited to images, illustrations, audio clips and video clips, are protected by copyrights which are owned and controlled by Ocean Training Ltd or by other parties that have licensed their material to Ocean Training Ltd unless otherwise specified. The content and materials within all our courses are for personal and non-commercial use and you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software or documentation obtained from Ocean Training Ltd, without written permission from Ocean Training Ltd

Courses are sold for individual use only and must not be passed to any third party

Examinations

Ocean Training courses may be examined by external examination systems of the MCA (SQA and IAMI)
It is the responsibility of the individual student to make the appropriate examination applications and Ocean Training will not be held responsible for the results of the external examinations in any way

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Shiiping - Within the UK - First Class Post

Rest of the World - via Fedex International Priority

Delivery Schedule

We deliver your order right away. We will normally send your order to you in one business day. International orders are generally received in under two days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union any VAT chargeable will be added at the current rate. All other orders are exclusive of tax.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee.

As soon as you purchase one of our main courses you will recieve full tutor support as you progress through the course.You will be allocated one of our professional tutors with whom you can correrspond by e-mail and Skype

Blended Learning

Under the 2010 Mannila agreements (IMO) you can learn the theory by our interactive method and then go on to a practical school to take the required practical courses. Ocean Training may recommend practical RYA/MCA schools or colleges that may suit your location. It is entirely up to the individual customer to enquire and make their own arrangements as to the practical courses. Ocean Training accept no responsibility whatsoever in any arrangement the customer may make with any other organisations.

Reaching Us

All orders are depatched as follows:

Within the UK - First class post

Worldwide: - Via Fedex International Priority

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, Do this by contacting us by email or telephone and quoting the order number supplied to you.

Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

Any goods returned should be in saleable condition.

Courses containing Software

All digital software including RYA & MCA course material is protected under the Intellectual Property rights of Ocean Training Ltd.

Therefore we cannot refund courses where the seal has been broken on the software packaging.

All course software is checked and in full working condition when the product is despatched

Digital/Electronic products (including but not limited to software, data delivered electronically or otherwise and/or licences) and non stock items may not be returned nor may credit for the same be claimed.

Ocean Training cannot be responsible for software not running on an individual computer owing to the way that computer is set up.

Course software is licenced to the individual student and must not be copied and passed on to any third party

Legal action will be taken in such a circumstancei

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.