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About Us

This web site is owned and operated by Ocean Training who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Ocean Training
Registered Office : 8 Shepherds Way, Northleach, Cheltenham, GL543ED UK

Phone: 01772 875418

Email: enquiries@oceantraining.com

Company number: 3253008 Registered in England
Registered Office: Kenton House, Oxford Street, Moreton-in-Marsh, Gloucestershire, GL56 0LA

Copyright - all Ocean Training Products are protected by International Copyright Laws.

Ocean Training Ltd and its associated companies, have developed software over many years and this software is controlled and operated by Ocean Training Ltd. All content and materials within the software, including, but not limited to images, illustrations, audio clips and video clips, are protected by copyrights which are owned and controlled by Ocean Training Ltd or by other parties that have licensed their material to Ocean Training Ltd unless otherwise specified. The content and materials within all our courses are for personal and non-commercial use and you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software or documentation obtained from Ocean Training Ltd, without written permission from Ocean Training Ltd

Courses are sold for individual use only and must not be passed to any third party

Examinations

Ocean Training courses may be examined by external examination systems of the MCA (SQA and IAMI)
It is the responsibility of the individual student to make the appropriate examination applications and Ocean Training will not be held responsible for the results of the external examinations in any way

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Shiiping - Within the UK - First Class Post

Rest of the World - via Fedex International Priority

Delivery Schedule

We deliver your order right away. We will normally send your order to you in one business day. International orders are generally received in under two days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union any VAT chargeable will be added at the current rate. All other orders are exclusive of tax.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee.

As soon as you purchase one of our main courses you will recieve full tutor support as you progress through the course.You will be allocated one of our professional tutors with whom you can correrspond by e-mail and Skype

Blended Learning

Under the 2010 Mannila agreements (IMO) you can learn the theory by our interactive method and then go on to a practical school to take the required practical courses. Ocean Training may recommend practical RYA/MCA schools or colleges that may suit your location. It is entirely up to the individual customer to enquire and make their own arrangements as to the practical courses. Ocean Training accept no responsibility whatsoever in any arrangement the customer may make with any other organisations.

Reaching Us

All orders are depatched as follows:

Within the UK - First class post

Worldwide: - Via Fedex International Priority

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

SOFTWARE

Digital/Electronic products (including but not limited to software, data delivered electronically or otherwise and/or licences) and non stock items may not be returned nor may credit for the same be claimed

Ocean Training cannot be responsible for software not running on an individual computer owing to the way that computer is set up.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder

PROTECTION OF PERSONAL DATA

Ocean Training needs to collect and process personal data in order to provide services to students, manage its operations effectively, and meet legal requirements. This document sets out how we use your personal data.
- In accordance with the General Data Protection Regulations (GDPR) - May 2018

We use your personal data as follows:

Inclusion of information about tutorial recording

As soon as you enrol as a student, we create a record in your name. To that record we add information that you give us when reserving, registering or enrolling and throughout your studies.
We keep records of your participation in learning activities and your use of other services we offer.
We hold general information about you, such as your name, address, modules and qualifications studied and fee payments, as well as data relating to examinations, assessments and course results.

We will automatically collect information about your participation in online learning and assessment activities
All forms of assessment activities - Tutor marked assignments (TMA's) exams, etc.

Information we receive from third parties: We may receive some information about you from third parties - maritime colleges etc.

We do share personal information to other colleges for the purpose of examinations and student identification

We may contact the MCA (Marine and Coastguard Agency) to confirm the qualifications you have obtained. or funding from a UK funding authority or government agency.

We will receive basic information from the funding provider. If your fees are paid by another organisation, they may provide some information about you to us.

How do we use your personal information?

We collect and process a broad range of personal data about you in order to deliver our services and support you, to manage our operations effectively, and to meet our legal requirements.

If you do not provide some of the information we need at registration then we may not be able to effectively provide administration or support services to enable you to succeed in your study.

You may submit additional "special category" information to us, for information pertinent to an enquiry or complaint.
We only use this information for the purpose for which it was provided.
We are committed to the data protection principles of good practice for handling information. All personal information is held securely and we will only transfer data within Ocean Training

We will contact you in connection with your studies or for administration or support purposes. We may also send you marketing information, or invite you to take part in research to improve our services.
We do not we share your information with any other bodies except those mentioned above
We share data with a number of organisations for specific purposes.We also share data with other organisations where we have a legal or regulatory obligation to do this, for example with the UK government MCA and IAMI (International Association of Maritime Institutions) Also the RYA

We may disclose your information to our third-party service providers and agents for the purposes of providing services to us, or directly to you on our behalf. When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service.

We may transfer your personal information to a third party if Ocean Training ceases to exist and another organisation offers to continue your study.
We may also transfer your personal information if we are under a duty to disclose or share it in order to comply with any legal obligation, to detect or report a crime, to enforce or apply the terms of our contracts or to protect the rights, property or safety of our enquirers, visitors and students.

However, we will always aim to ensure that your privacy rights continue to be protected.
For example, we would ensure that a supplier based in the USA has signed up to "Privacy Shield"
How long do we keep your personal information for?
If we collect your personal information the length of time we keep it for is determined by a number of factors including our purpose for using the information and our legal obligations.
We have a retention schedule for information and keep identifiable records only for as long as they have a legal or business purpose: We keep academic transcript data at least until student date of birth + 120 years, in order to provide references and verify your study with us.

We keep some information relating to the module or qualification, and related queries and communications, until six years after you have completed the module or qualification, in order to inform our ongoing relationship with you, and in case it is necessary to establish, bring or defend legal claims.
We destroy some information within three years, where it does not have a longer term impact, and is not required for business purposes. For example, we will destroy some data that is relevant to exams and assessment shortly after the result is decided, and we will only keep the result itself.

Your rights

You have a number of rights in relation to your personal information, which apply in certain circumstances. Some of these rights will come into force under the General Data Protection Regulation (GDPR) on 25 May 2018.
In order to exercise any of these rights, please contact us
You have the right to access the personal information that we hold about you to correct inaccuracies in the personal information that we hold about you or request that we stop sending you direct marketing communications. In certain circumstances, you have the right to have your details removed from systems that we use to process your personal data or restrict the processing of your personal data in certain ways or obtain a copy of your personal data in a structured electronic data file or object to certain processing of your personal data by us If you are concerned about the way we have processed your personal information
How do we use your personal data?

Activities relating to your contract with Ocean Training

The following data processing activities are necessary for the contract we have with you, as set out in your Registration Agreement and Conditions of Registration. They include: o Registering you as a student, Administering your fee payment Maintaining your student record Administering your study, including your learning events and placements, access to systems, examinations and assessments, facilitating special circumstances for assessment and examinations, etc.Providing support services which are necessary for your study, e.g. IT helpdesk services, disability services, and Library resources and services Managing queries, complaints, appeals and allegations of misconduct Providing academic support.
We may also identify if you require additional support or specific services and contact you to offer support. We provide targeted and specific support to student groups with shared characteristics and/or behaviours. (This is often called "profiling"). For more information see the Policy on Ethical use of Student Data for Learning Analytics Ensuring a safe environment. If you give us any information about your criminal convictions, or restrictions you are subject to, we may use the information to restrict your access to services where required.
Other ways we assist you:

These include: Providing other support services and other facilities to you, for example careers support Administering financial support, including medical evidence Administering payments to students relating to refunds, awards, grants, donations or prizes Providing statistical and management reports, for service improvement, forecasting and target setting. This includes predicting and reporting on student numbers. The data includes special categories of data for equal opportunity monitoring, to help us understand our student demographics and what factors may influence success.

Improving the study experience and the quality and delivery of teaching and learning. This includes educational research, scholarship and market research. Also to prevent Fraud